Privacy Policy & SMS Consent

1. Information We Collect

We may collect the following types of personal information:

• Name, phone number, and email address
• Property address and details (condition, timeline, asking price)
• Communication history (calls, texts, emails)
• Browser and device information collected automatically via cookies

2. How We Use Your Information

We use the information we collect to:

• Contact you regarding your property and provide a cash offer
• Send follow-up communications about your inquiry
• Send SMS/text messages related to your request (see Section 4)
• Improve our website and marketing efforts
• Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our business (e.g., CRM platforms, SMS providers), subject to confidentiality obligations
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Epic Home Resources, our customers, or others

4. SMS / Text Message Consent & Policy

By submitting your phone number through our website contact form, calling us, or texting us, you expressly consent to receive text messages (SMS) from Epic Home Resources at the phone number you provide, including messages sent using an automatic telephone dialing system or pre-recorded messages.

Message types may include:

• Initial response to your property inquiry
• Follow-up messages regarding your cash offer
• Appointment reminders and scheduling
• Updates related to your transaction

5. TCPA Compliance

Epic Home Resources complies with the Telephone Consumer Protection Act (TCPA), the FCC's regulations, and applicable state telemarketing laws. We obtain prior express written consent before sending marketing text messages. All SMS communications are conducted in compliance with 10DLC (10-digit long code) registration requirements.

6. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of our website may not function properly as a result.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, and resolve any disputes. You may request deletion of your data at any time by contacting us (subject to applicable legal requirements).

9. Your Rights (Texas Residents)

Under applicable Texas and federal law, you have the right to:

• Know what personal information we collect about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of text message communications at any time
• File a complaint with the FCC or relevant regulatory authority

To exercise any of these rights, contact us using the information in Section 11.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Contact Us

If you have questions about this Privacy Policy, wish to opt out of communications, or want to exercise your data rights, please contact us:

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will post the updated policy on our website with a new effective date. Your continued use of our website or communication with us after changes are posted constitutes your acceptance of the updated policy.